Wireless Expense Management

sas retail mobile communications

The problem

SAS Retail connected with Give Back Wireless primarily because their
wireless bills were getting out of control, sometimes reaching as high as $100,000 per month due to overages and poor plan structure. On top of this, their technical support staff was spending hours on the phone with their mobile provider trying to resolve issues. All of these costs were essentially going toward subpar services and resulting in frustration they didn’t need.

GBW Solution

Give Back Wireless signed SAS Retail up for our managed mobile services program. This essentially involved an overhaul of their entire mobile communications structure. GBW managed the entire implementation process so that there was no disruption in service. With our managed mobile services solution, SAS Retail is able to enjoy seamless support without having to jump through hoops if an issue ever arises, and the cost savings allow for investment in other areas.

GBW reduced SAS Retail’s monthly mobile spend by $60,000

Results

After being on our managed mobility services program for three months, SAS Retail has reduced its monthly mobility spend by 60% from $100,000 to $40,000 per month. Issues are now rare and their internal technicians no longer need to spend hours on the phone and can now focus on other, more important things. Once per month, we hold a one hour account review session, with a dedicated account manager, where we discuss their plan and any concerns they may have.

All case studies

Staging + Kitting

May 12, 2022